Refund Policy
Your satisfaction is our priority. Learn about our transparent refund process and guarantees.
Refund Policy Overview
Understanding our commitment to your satisfaction and our transparent refund process
Customer First Approach
At UpLind LLC, we believe in putting our customers first. Your satisfaction is not just a goal—it's our promise. We're committed to delivering exceptional value and standing behind our work.
- 100% satisfaction guarantee
- Transparent refund process
- No hidden fees or conditions
30-Day Satisfaction Guarantee
We offer a comprehensive 30-day satisfaction guarantee on all our services. If you're not completely satisfied with our work, we'll make it right or provide a full refund.
- 30-day guarantee period
- Full refund available
- No questions asked policy
Fair & Transparent
Our refund policy is designed to be fair, transparent, and easy to understand. We believe in clear communication and honest business practices that build long-term trust.
- Clear terms and conditions
- Fair evaluation process
- Quick resolution times
Refund Eligibility
Understanding when and how you can request a refund for our services
Eligible for Refund
- Service not delivered within agreed timeframe
- Quality standards not met as specified
- Service cancellation within 30 days
- Technical issues preventing service delivery
- Failure to meet project requirements
Not Eligible for Refund
- Services already completed and delivered
- Change of mind after 30 days
- Failure to provide required materials
- Violation of service agreement terms
- Third-party platform issues
Important Note
Each refund request is evaluated individually based on the specific circumstances. We're committed to fair assessment and will work with you to find the best solution for your situation.
Refund Process
Our step-by-step process for handling refund requests efficiently and fairly
Step 1: Submit Request
Contact our support team with your refund request, including your order details and reason for the refund. We'll respond within 24 hours.
Step 2: Review & Evaluation
Our team will review your request, evaluate the service delivery, and assess eligibility based on our refund policy and your specific situation.
Step 3: Communication
We'll communicate our decision and discuss any alternative solutions. If a refund is approved, we'll explain the refund amount and timeline.
Step 4: Refund Processing
Once approved, we'll process your refund through the original payment method. Processing times vary by payment provider but typically take 5-10 business days.
Service-Specific Refund Policies
Detailed refund policies for each of our digital marketing services
SEO Services
Full refund if no improvement in search rankings or traffic within 30 days of service completion.
- Must provide access to analytics
- No algorithm updates during period
- Follow-up recommendations implemented
PPC Advertising
Full refund if campaign performance doesn't meet agreed-upon KPIs within 30 days.
- Budget spent as agreed
- No major market changes
- Ad copy approved by client
Social Media
Full refund if engagement rates and follower growth don't meet specified targets.
- Content approved by client
- No platform algorithm changes
- Consistent posting schedule
Content Marketing
Full refund if content quality doesn't meet agreed standards or fails to achieve goals.
- Content reviewed by client
- Revisions within scope
- SEO best practices followed
Exceptions & Special Cases
Understanding special circumstances and exceptions to our standard refund policy
Time-Based Exceptions
Extended Projects
For projects extending beyond 30 days, refund eligibility is evaluated based on project milestones and deliverables.
Retainer Services
Monthly retainer services have a 15-day cancellation policy with prorated refunds for unused services.
Technical Exceptions
Platform Issues
Refunds may be provided for services affected by third-party platform outages or technical limitations.
Integration Problems
Technical integration issues beyond our control may qualify for partial refunds or service credits.
Partnership Exceptions
Long-term Clients
Clients with 12+ months of service may be eligible for extended refund periods and special considerations.
Enterprise Clients
Enterprise-level clients may have customized refund policies based on contract terms and service scope.
Important Disclaimer
All exceptions are evaluated on a case-by-case basis. We reserve the right to modify or deny refund requests that don't meet our policy criteria. Our goal is always to find fair solutions that work for both parties.
Need Help with a Refund?
Our dedicated support team is here to help you with any refund-related questions or requests
Email Support
refunds@uplindllc.com
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